Privacy and data protection

1. PRIVACY AND DATA PROCESSING

1.1.- RIGHT TO BE INFORMED

In accordance with the provisions of Article 11 of Spanish Organic Law 3/2018 of 5 December on Data Protection and Guarantee of Digital Rights (hereinafter the LOPD) and Article 13 of the General Data Protection Regulations, we hereby inform you that:

1.1.1.- Data controller identification

The organisation which, in its respective areas, is responsible for processing may compile data on this website. Each form indicates to whom the collected data will be sent. That organisation is the data controller. The data controller on this website are:

Barraquer Eye Hospital, with MOH License No. - OOQ8RRLR-311021 and adress in Dubai Healthcare City - Phase II - Al Jaddaf, Dubai UAE.

You can contact the data protection officer by email: info@barraquer.ae

1.1.2.- Purposes of processing and legal basis

The data you provide on the forms found on the website, the information you send to our email address and that which may be generated during the relationship with the data controller will be incorporated into a database of which the data controller is the owner.

We will use your data to provide the services you request from us and send you information about our activities and services by email or post.

The legal basis of this processing activity is your contractual relationship with the data controller and the consent you grant upon accepting this notice.

1.1.3. Recipient categories

To fulfil the abovementioned purposes, the following will have access to your data:

The personnel duly authorised by the data controller’s management.
The providers required to fulfil your request.
The government departments in the area of their competence.

For more detailed information, please consult the data protection officer.

1.1.4.- International data transfer

The Barraquer Eye Hospital use a Customer Relationship Management software (CRM) to manage customer information and carry out a personalized follow-up in order to improve the provision of the services they provide. For security reasons, this information can be hosted in a cloud, so the information can be stored outside the UAE.

1.1.5.- Length of time information is to be stored

The data controller shall keep the information unless consent to this clause is revoked.

1.1.6.- Rights

You have the right to access, rectify, delete and oppose the processing of your data, to limit its treatment, to request portability of your information, to not be the subject of automated individual decisions and to revoke your consent.

To exercise these rights, you can write to Barraquer Eye Hospital, Dubai Healthcare City - Phase II - Al Jaddaf, Dubai UAE or contact us by phone on (+971) 4 573 9999 or send an email to info@barraquer.ae with the subject line “DATA PROTECTION”.

1.1.7.- Obligations

The affected party must provide true and up to date information in all the data collection processes and is the only party responsible for the breach of this obligation.

Depending on the request made by the affected party, the data that must be provided is indicated on the data collection forms. Failure to provide this data may mean that you cannot take part in an activity or that the service you have requested cannot be provided.

1.1.8.- Creating profiles

To meet the objectives of the data controller and, above all, provide the user with a more personalised, precise and efficient service, it is sometimes necessary to create profiles of those the services are intended for. Profile creation is not undertaken automatically in any case.

1.2. USER CONSENT

By clicking on the ‘ACCEPT’ button found on all the data collection forms or by sending an email message, it is understood that the user accepts the terms and conditions.

The personal data stored in the Barraquer Eye Hospital general administration database guarantees the technical and organisational methods that preserve the integrity and security of the information processed.

1.3. SECURITY

The general database has a mandatory security document and has determined all the technical measures within its power to avoid the loss, misuse, alteration, unauthorised access and theft of the data facilitated.

1.4.- COOKIES AND STATISTICAL DATA COLLECTION

Any user browsing this website leaves a trace of the IP address assigned to them by their Internet provider. This address will be used exclusively for internal purposes, such as the Portal access statistics.

To use this websites, cookies may be used. The cookies used are only associated with the browser on a certain computer (an anonymous user) and they don't provide any personal data about the user. This website may use the following types of cookies:

- Analytical cookies: they are used to track the number of users and measure and carry out a statistical analysis of the user activity on our website, as well as to create browsing profiles of the users on these pages and on our apps. The purpose of the foregoing is to introduce improvements.

- Technical cookies: they enable the user to browse the web page and use the different options or services on it, e.g. to control traffic and data communication, to identify the session, to access restricted web site areas, to remember the elements that make up an order, to sign up to a subscription or to participate in an event, to use security elements during browsing, to store content during video or sound broadcasting and/or share content over social networks.

The user can configure their browser, so that they receive a screen notification regarding receiving cookies and avoid their installation on the hard disk. All the browsers allow you to make changes in order to disable the configuration of cookies. These settings are found in the “options” or “preferences” on your browser menu. Below, you will find links for each browser to disable cookies by following the instructions:

We hereby inform you, however, that the possibility of disable a cookie can impede or prevent browsing or the provision of the services offered on this website.

1.5. - USE OF IP ADDRESSES

To facilitate the search for resources we think might be of interest to you, you may find links to other web pages on our website.

This privacy policy only applies to this website. The data controller does not guarantee compliance with this policy on other websites nor is it responsible for access through links on the website.